Shipping policy

At OmorFashion.com, we are committed to delivering your favorite fashion apparel quickly, safely, and efficiently. This Shipping Policy outlines everything you need to know about our shipping process, delivery timelines, charges, and other important details.

1. Order Processing Time

All orders placed on OmorFashion.com are processed within 1–3 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays.

  • Orders placed before 2:00 PM (IST) are usually processed on the same day.

  • Orders placed after the cutoff time will be processed the next business day.

  • During peak seasons, sales events, or high demand periods, processing time may extend slightly.

Once your order is processed, you will receive a confirmation email with shipping details.

2. Shipping Coverage

We currently offer shipping across India. Whether you are located in metro cities or remote areas, we aim to deliver your order efficiently.

  • Delivery services are available for most pin codes across India.

  • In rare cases, if your location is not serviceable, we will inform you and process a full refund.

3. Shipping Charges

We offer simple and transparent shipping rates:

  • Free Shipping on prepaid orders (limited-time promotional offer, if applicable)

  • Standard Shipping Charges may apply for Cash on Delivery (COD) orders

  • Any applicable shipping charges will be clearly displayed at checkout

Please note:

  • Shipping charges are non-refundable once the order is shipped.

  • Additional charges may apply for remote or hard-to-reach areas.

4. Estimated Delivery Time

Delivery time depends on your location and courier availability.

Standard Delivery Timeline:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Areas: 5–10 business days

Please note:

  • Delivery timelines are estimates and may vary due to unforeseen circumstances like weather conditions, strikes, or courier delays.

  • During festive seasons or sale periods, delivery may take slightly longer.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS.

You can track your order using:

  • The courier partner’s tracking link

  • Your account dashboard (if registered)

If you face any issues while tracking your order, feel free to contact our support team.

6. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for most locations in India.

Important points:

  • COD availability depends on your pin code

  • A small COD fee may be applicable

  • Please keep the exact amount ready at the time of delivery

We reserve the right to cancel COD orders if we detect suspicious or bulk ordering behavior.

7. Delivery Attempts

Our courier partners will attempt delivery 2–3 times before marking the order as undelivered.

  • If you are unavailable, please coordinate with the delivery agent for re-delivery

  • If the order is returned to us due to failed delivery attempts, additional shipping charges may apply for re-shipping

8. Delayed or Lost Shipments

While we strive to deliver all orders on time, delays may occur due to external factors.

If your order is delayed beyond the expected timeline:

In case of lost shipments:

  • A full refund or replacement will be provided after verification

9. Damaged or Incorrect Products

We ensure strict quality checks before shipping. However, if you receive:

  • A damaged product

  • A defective item

  • A wrong product

Please follow these steps:

  1. Contact us within 48 hours of delivery

  2. Share clear images/videos of the product

  3. Email details to omorfashion625@gmail.com

After verification, we will arrange a replacement or refund.

10. Address Accuracy

Customers are responsible for providing accurate and complete shipping details.

Please ensure:

  • Correct name

  • Full address with landmark

  • Valid mobile number

  • Correct PIN code

We are not responsible for delays or losses caused by incorrect or incomplete address details.

11. Order Cancellation

Orders can be cancelled only before they are shipped.

  • Once shipped, cancellation is not possible

  • For cancellation requests, contact us immediately at omorfashion625@gmail.com

Refunds (if applicable) will be processed within 5–7 business days.

12. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on availability.

  • You will receive separate tracking IDs for each shipment

  • No additional shipping charges will be applied for split shipments

13. Unforeseen Delays

Delivery may be affected due to:

  • Natural disasters

  • Government restrictions

  • Political unrest

  • Pandemic-related issues

In such cases, we request your patience and understanding.

14. International Shipping

Currently, OmorFashion.com does not offer international shipping. We only deliver within India.

15. Contact Information

If you have any questions regarding shipping, feel free to contact us:

  • Store Name: OmorFashion.com

  • Email: omorfashion625@gmail.com

  • Phone: 9062830441

  • Address: Manasakhali, Basanti, Khalisakhali, South 24 Parganas, West Bengal – 743329

  • GST Number: 19CQPPM1709K1ZB

Our customer support team is always ready to assist you.

16. Customer Satisfaction Commitment

At OmorFashion.com, customer satisfaction is our top priority. We work with trusted logistics partners to ensure safe and timely delivery of your fashion products.

Our goal is to provide:

  • Fast shipping

  • Reliable service

  • Hassle-free experience

We continuously improve our shipping process to serve you better.

17. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

  • Changes will be effective immediately upon posting

  • Customers are advised to review the policy periodically

Thank You for Shopping with OmorFashion.com

We appreciate your trust in us. Your style journey starts here, and we ensure it reaches you with care and speed.