Refund policy

At OmorFashion.com, we are committed to delivering high-quality fashion apparel and ensuring complete customer satisfaction. We understand that sometimes a product may not meet your expectations, and for that reason, we have created a transparent and customer-friendly return and refund policy.

This policy outlines the terms and conditions for returns, refunds, exchanges, and cancellations. By placing an order on our website, you agree to the terms mentioned below.

1. General Return Policy

We offer a 7-day return policy from the date of delivery. If you are not completely satisfied with your purchase, you may request a return within this period.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All tags, labels, and packaging must be intact

  • The product should not be damaged, washed, or altered

  • A valid proof of purchase (order ID or invoice) is required

Returns requested after 7 days of delivery will not be accepted.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons. These include:

  • Innerwear and intimate apparel

  • Customized or made-to-order products

  • Items purchased during clearance or final sale

  • Products marked as “Non-Returnable” on the product page

We request customers to carefully check product details before placing an order.

3. Return Process

To initiate a return, please follow these steps:

  1. Email us at omorfashion625@gmail.com within 7 days of delivery

  2. Mention your Order ID, product details, and reason for return

  3. Attach clear images of the product (if damaged or defective)

  4. Our team will review your request and approve it within 24–48 hours

Once approved, we will provide return instructions.

4. Reverse Pickup / Self-Shipping

Reverse Pickup

  • Available in selected locations

  • Our courier partner will pick up the product from your address

  • Ensure the item is properly packed

Self-Shipping

If reverse pickup is not available in your area:

  • You will need to ship the product to our return address

  • Use a reliable courier service

  • Share the tracking details via email

Return Address:
Manasakhali, Basanti, Khalisakhali
South 24 Parganas, West Bengal
Pin Code – 743329
Phone – 9062830441

5. Refund Policy

Once we receive and inspect the returned product, we will initiate your refund.

Refund Process

  • Refund will be processed within 5–7 business days after approval

  • The amount will be credited to your original payment method

  • For Cash on Delivery (COD) orders, refund will be processed via:

    • Bank transfer (NEFT/UPI)

Refund Timeline

  • Bank refunds may take 5–10 working days to reflect

  • Delays may occur due to banking processes

6. Exchange Policy

We offer exchanges for:

  • Size issues

  • Defective products

  • Wrong items delivered

Exchange Conditions

  • Exchange requests must be made within 7 days

  • Product must be unused and in original condition

  • Only one exchange per order is allowed

If the requested size or product is not available, a refund will be issued instead.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Inform us within 48 hours of delivery

  • Send clear images or videos of the issue

  • We will arrange a replacement or full refund

Failure to report within 48 hours may result in rejection of the claim.

8. Cancellation Policy

Orders can be canceled under the following conditions:

  • Cancellation request must be made within 12 hours of placing the order

  • Orders already shipped cannot be canceled

To cancel your order, email us at omorfashion625@gmail.com with your Order ID.

9. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider

  • Allow some time for processing

If the issue persists, contact us at omorfashion625@gmail.com

10. Shipping Charges

  • Shipping charges are non-refundable

  • In case of returns:

    • If the return is due to our error (wrong or defective product), we will bear the shipping cost

    • If the return is due to customer preference, return shipping cost will be borne by the customer

11. Important Guidelines

To ensure a smooth return and refund process:

  • Always keep the original packaging

  • Do not remove tags unless you are sure about the purchase

  • Record an unboxing video for proof (recommended)

  • Provide accurate details while placing orders

12. Fraud Prevention

OmorFashion.com reserves the right to:

  • Reject returns if misuse or fraud is suspected

  • Deny refunds for items that do not meet return conditions

  • Block accounts involved in repeated fraudulent activities

13. Contact Information

If you have any questions regarding returns or refunds, feel free to contact us:

Email: omorfashion625@gmail.com
Phone: 9062830441
Address:
Manasakhali, Basanti, Khalisakhali
South 24 Parganas, West Bengal
Pin Code – 743329

Business Type: Fashion Apparel
GST Number: 19CQPPM1709K1ZB

14. Policy Updates

OmorFashion.com reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

We encourage customers to review this policy periodically.

15. Customer Satisfaction Commitment

At OmorFashion.com, your satisfaction is our priority. We strive to offer:

  • High-quality fashion products

  • Transparent policies

  • Quick customer support

  • Hassle-free returns and refunds

We believe in building long-term relationships with our customers through trust and service excellence.

Final Note

By shopping with OmorFashion.com, you agree to this Return & Refund Policy. We appreciate your trust in us and look forward to serving you with the best fashion products and customer experience.